Luckypot Privacy Policy — Your Data Protection
Luckypot takes every user's privacy seriously. This policy clearly explains how we collect, use, store and protect your personal information when you use our platform.
Effective date: 1 January 2026. This policy is subject to periodic review.
Information We Collect
When you register and use the luckypot platform, we collect various types of information to ensure a secure, seamless experience tailored to your needs.
Account Information
This includes your full name, email address, phone number, date of birth, and the username you registered with. This information is required to verify your identity and keep your account secure.
Device & Browser Information
We may collect technical data such as device type, operating system, browser version, IP address, and language settings. This data is used to optimise how the platform displays on your device and to detect any unusual activity.
Payment Information
For deposit and withdrawal purposes in Malaysian Ringgit (MYR), we store relevant payment details such as the account holder's name, a masked partial account number, or your eWallet account name. Full card or account numbers are never stored in our system.
Usage Data
We record in-platform activity including matches viewed, game types played, bet amounts, active session times, and interactions with buttons or menus. This data helps us improve the overall user experience.
How Your Data Is Used
Luckypot uses the information collected solely for legitimate purposes directly related to platform operations. We do not sell user data to any third party for marketing purposes.
- Identity verification and account security — ensuring only you can access your account.
- Transaction processing — processing MYR deposits and withdrawals securely and promptly.
- Platform improvements — analysing usage patterns to improve navigation, speed and game selection.
- Service communications — sending important notifications regarding your account, security or policy changes.
- Legal compliance — to meet reporting and compliance obligations set by the relevant authorities.
- Fraud prevention — to detect and block suspicious activity in order to protect all users on the platform.
Cookies & Session Tracking
The luckypot platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device when you visit our platform.
The types of cookies we use include:
- Session cookies — keeping you logged in during an active session so you don't have to sign in again each time you navigate to a new page.
- Preference cookies — remembering your language settings and display preferences.
- Analytics cookies — to help us understand how users interact with the platform for internal improvement purposes.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect some functionality within the luckypot platform.
Data Storage, Security & Sharing
Data Storage
All personal data is stored on servers protected with industry-standard encryption. Your data is retained for as long as necessary to fulfil the purpose it was collected for, or as required by applicable law. When it is no longer needed, data will be securely deleted or anonymised.
Information Security
Luckypot employs multi-layered protection including data encryption in transit and at rest, strict access controls, and continuous monitoring to detect any unauthorised access. That said, no system can guarantee absolute security — we encourage users to also practise good account hygiene on their end.
Third-Party Sharing
Luckypot does not sell, rent or share users' personal data with third parties for marketing purposes. Data sharing may occur in limited situations such as the following:
- Approved payment providers for processing your MYR transactions;
- Game software providers for limited technical purposes;
- Regulatory authorities or governing bodies where required by law.
All third parties that receive user data are required to adhere to privacy standards equivalent to those of luckypot.
Your Rights as a User
As a luckypot user, you have certain rights regarding the personal data we hold about you. You may submit requests relating to the following rights to our support team:
You have the right to request a copy of the personal data we hold about you at any time.
If any of your information is inaccurate or out of date, you may request an immediate correction.
You may request the deletion of your personal data, subject to applicable legal and operational requirements.
To submit any request relating to your privacy rights, please contact the luckypot support team at [email protected]. We will process your request within a reasonable timeframe.
Policy Changes & How to Contact Us
Luckypot reserves the right to update this Privacy Policy from time to time in response to changes in legislation, technology or platform operations. Users will be notified of any significant changes via an in-platform notice or to their registered email address.
We encourage you to check this page regularly to stay informed about how we handle your personal information. Continued use of the luckypot platform after any changes are published will be considered acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding privacy and data protection, you may:
- Emailing us at [email protected];
- Page visits FAQ us for answers to common questions;
- Reach out to our support team, available 24 hours a day, 7 days a week.